Domain Name And Internet Articles |
Stop Parking Domain Names Develop Your Domain Names |
|||||||
CustomerReach Announces Real-time Web Visitor Monitoring and Live Chat Server Software
Tampa, FL (PRWEB) October 2, 2007 -- CustomerReach Corporation today announced pricing and availability of CustomerReach Server Edition - a live chat product that allows companies to pay a one-time fee for a customer service desktop product as an alternative to enrolling in a monthly subscription service. Until now, the main alternative was to have a chat company store data on its server, including customer transcripts. That data was then unavailable for integration with other systems. Now businesses can experience the benefits of a live customer service chat program that allows greater security, ease of use and data control while lowering the total cost of ownership.
"The Server Edition is an important breakthrough for the live chat software industry," said Cathy Hastings, president and COO of CustomerReach. "This is the first desktop customer service instant messenger for company websites that gives businesses the freedom and flexibility to run on their own server. The software is designed with Fortune 500 companies in mind yet is affordable for everyone with a website."
CustomerReach Server Edition is based on CustomerReach's flagship live chat software product. The live chat software gives businesses the opportunity to chat with customers while they are visiting the company website to provide help and support, which in turn increases customer satisfaction, increases conversion rates and reduces shopping cart abandonment. In addition, unlike other live chat software, CustomerReach offers unique benefits such as a supervisor monitoring option and the ability to have more than one agent in a chat to ensure no question goes unanswered. CustomerReach is also the only true instant messaging chat service on the market. Rather than using html polling to check periodically for online customers, CustomerReach uses a socket connection, which allows the software to perform more efficiently and reliably with lower latency. The result is smoother, faster communication than any other product offers.
Other features of CustomerReach's live chat software include an easy-to-use, fully customizable interface with agent-to-agent chat capabilities; keyword monitoring, which allows an agent to see which key words a customer may have used to find the website, and a knowledgebase that stores informative articles and documents accessible by web link, which an agent can send easily to the customer. In addition, customer service agents can view a visitor's geographic location using the geolocation feature, which helps inform agents of other possible cross-selling opportunities.
Pricing and Availability CustomerReach Server Edition is available for a limited time for $499 (U.S.) with up to 5 concurrent users. Qualifying users of competing products can upgrade for $399. Full product pricing and availability information is available at http://www.customerreach.com CustomerReach Server Edition is available for Windows 2000, 2003, XP and Vista.
About CustomerReach CustomerReach provides live chat and visitor monitoring software for companies doing business online. The CustomerReach software allows companies to track, monitor and communicate with their website visitors in real-time. This gives companies an advantage by increasing sales, lowering customer service costs and enhancing the customer service experience. CustomerReach is headquartered in Tampa, Florida, and provides solutions to companies worldwide.
###
This press release has been reprinted from PRWEB per the terms and conditions of the copyright notice.
Other Article Sites findabook.com moneycd.info a-mortgage.info
about-lemon-laws.info aboutstudentloans.info |
MORE ARTICLES: Website Ranking With an Internet Marketing Specialist On the internet, competition is stronger than ever. There was a time where paying a few bucks to get in Yahoo was enough to generate substantial traffic but marketing websites on the internet got much more complex since.
?Web Content Management System fr Window?: Search Engine Typos
Minority-Owned and Woman-Owned Internet Marketing and Web 2.0 Marketing Firm Launches All-inclusive $1,000 Per Month Internet and Web 2.0 Marketing Pa
Free Internet Secrets That Will Instantly Drive Up Your Traffic and Sales
Key Melatonin Presents the New Web Site Key Algae
Study Shows Web 2.0 Influence for Pharma Brands on the Rise; Effective Brand Engagement Lacking
AMB Dataminers Offers Web-Based Hosted Predictive Data Management
Do's and Don'ts for the Internet Marketing Newbie (Part 1)
The Secret Weapon of Successful Web Marketing Is
Is there A Master Key System That Can Crack The Code To Your Internet Marketing?
Career in Web Designing Basic Requirements
African Americans Are Embracing Internet Business
Image Editing for Web Designers
Embattled Orange County Sheriff Mike Carona Speaks Out: On Leave Of Absence & More on Full Disclosure Network® Internet Video (3 min)
Web Design Advice And Information
|
|||||||
| Develop Your Domain Names | Site Map | Home | ||||||||